1. General information

Euroheater AS administration is located in Kirkegata 13A, 3264 Larvik, Norway. Our warehouse, shop and visiting address is located in Masteveien 8, 1481 Hagan, Norway.
Org. no: 928 989 054. VAT number is NO928989054MVA. 

Euroheater AS takes personal security seriously, and is aware that our digital everyday life constantly challenges us in this area. Through this document, you will therefore find information about personal data that is collected and how personal data is processed, as well as your rights related to the processing of personal data. We want to assure you that we take your privacy needs seriously and that all information is used only in accordance with the guidelines set out in this statement.

It should be noted that Euroheater may make changes or updates to this document. Therefore, we recommend that you regularly consult this document to ensure that you are satisfied with any modifications.

By visiting and using this website, you accept the terms and conditions set out below.

2. Registration of personal data

We do not register your personal data through our website unless you complete a transaction, register a user or have given us your consent to do so.

When you shop at Euroheater, we ask you to provide information such as full name, address, organization number, email and phone number. This information is voluntary, but will be necessary to use or order from the website, and is therefore a prerequisite that you provide if you want to shop with us.

We need the above information to ensure good service, correct handling of the customer relationship, and to be able to contact you if necessary. We are required to store this information in connection with accounting, tax management and any warranty and returns management. All information you provide is accessible and can be changed or deleted at any time.

The information related to your account will be stored and processed until you delete your account. If you have not made any purchases, the account will be deleted 12 months after the last activity on the account. If you have orders, the account will be deleted 5 years after the last activity on the account. A notification of deletion will be sent to the email address you have provided. If you do not provide feedback, the account will be deleted 14 days after the notification is sent.

We may also process personal data related to complaints, claims, including claims, or other matters related to our services.

3. Security around privacy

Euroheater is committed to keeping your information secure and does not share your personal information with third parties. We have good security routines to ensure that data stored on our servers is secure.

Euroheater only retains personal data for as long as it is necessary for the stated purposes and in accordance with legal requirements. We are required to retain certain categories of information in connection with accounting and tax management. This information is stored in accordance with applicable rules on bookkeeping, etc. For security reasons, we also store the IP address used to register the order.

We use the information you provide to offer you a better and relevant service. This allows us to understand your needs and improve our services.

4. Cookies

Euroheater uses cookies. These are small text files that are stored on your device when you download a website. These are usually used to improve your user experience and remember who you are so that you remain logged in.

The purpose of cookies is to provide the website with basic functionality such as session management, analytics, personalization and marketing. When you consent to the use of cookies, they are also used to personalize the ads and services you receive and to show you other relevant information about topics you are interested in. Please note that we do not use cookies to store sensitive data such as credit card details.

We use cookies to:

• Stay logged in
• Understand how you use the website
• Remember your preferences
• Remember the contents of your cart
• Show ads that are relevant to you

Can I block or disable cookies?
If you wish to manage the use of cookies on your devices, you can usually find this option in the settings menu of your browser.

5. Google Analytics and Facebook pixel

Euroheater uses Google Analytics, Google AdWords and Facebook pixel to analyze traffic patterns on the website. These providers use cookies to collect information and compile reports on website activity and send these reports to us.

When you visit our website, your IP address will be registered in our visitor statistics. The statistics are used to analyze the use of the website and to improve the quality of the content. The information we receive will be used to advertise targeted marketing.

If you do not want to be registered by our analytics tools, you can opt-out by visiting tools.google.com

6.Data processors

Euroheater has entered into agreements with the following data processors:

• WeMade AS: Internal hosting/server and operation/maintenance of www.diaproff.no
• Duet Sky: CRM
• Google: Digital services provider
• Facebook: Digital services provider
• Apsis: Digital services provider

7. Right of access

You have the right to access the data we store about you. We do not process and store information longer than necessary or beyond the limits of the law. Please contact us if you have any questions about privacy or if you no longer wish to use our services. Requests for deletion will be carried out taking into account all applicable legislative, archiving and correction obligations.

9. Price changes and errors

We strive to provide you with the most accurate information possible at all times. However, we make reservations about any errors in the online store, be it errors with prices or other conditions that mean that we cannot deliver in accordance with the information provided on our website. In such situations, you as a customer will be notified of this, as well as any information about what we can offer instead. You will then have the opportunity to accept our new offer with the changes indicated or cancel the order if you wish.