1. General

Euroheater AS administration is located at Kirkegata 13A, 3264 Larvik, Norway. Our warehouse, store and visiting address is located at Masteveien 8, 1481 Hagan, Norway.
Org. no: 928 989 054. VAT number is NO928989054MVA. 

Euroheater AS takes personal security seriously, and is aware that our digital everyday life constantly challenges us in this area. Through this document you will therefore find information about personal data that is collected and how the personal data is processed, as well as your rights related to the processing of the personal data. We want to assure you that we take your privacy needs seriously, and that all information is only used in accordance with the guidelines set out in this statement.

It should be noted that Euroheater may make changes or updates to this document. Therefore, we recommend that you regularly consult this document to ensure that you are satisfied with any modifications.

By visiting and using this website, you accept the terms and conditions set out below.

2. Registration of personal data

We do not record your personal information through our websites, unless you complete a transaction, register a user or have given us your consent to do so.

When you shop at Euroheater, we ask you to provide information such as your full name, address, organization number, email and telephone number. This information is voluntary to provide, but will be necessary to use or order from the website, and is therefore a prerequisite that you provide if you want to shop with us.

We need the information above to ensure you receive good service, correct handling of the customer relationship, and to be able to contact you if necessary. We are required to store this information in connection with accounting, tax management and any warranty and return handling. All information you provide is available and can be changed or deleted at any time.

The information associated with your account will be stored and processed until you delete your account. If you have not made any purchases, your account will be deleted 12 months after the last activity on your account. If you have orders, your account will be deleted 5 years after the last activity on your account. A notification of deletion will be sent to the email address you have provided. If you do not provide feedback, your account will be deleted 14 days after the notification is sent.

We may also process personal data related to complaints, claims, including claims, or other information related to our services.

3. Security around privacy

Euroheater is committed to keeping your information secure and does not share your personal information with third parties. We have good security practices to ensure that data stored on our servers is secure.

Euroheater only retains personal data for as long as is necessary for the stated purposes and in accordance with legal provisions. We are required to retain certain categories of information in connection with accounting and tax management. This information is retained in accordance with applicable rules on bookkeeping, etc. For security reasons, we also retain the IP address used to register the order.

We use the information you provide to provide you with a better and more relevant service. It allows us to understand your needs and improve our services.

4. Cookies

Euroheater uses cookies. These are small text files that are stored on your device when you download a website. These are usually used to improve your user experience and remember who you are, so that you stay logged in.

The purpose of cookies is to provide the website with basic functionality such as session management, analytics, personalization and marketing. When you consent to the use of cookies, they are also used to personalize the advertisements and services that you receive and to show you other relevant information about topics you are interested in. Please note that we do not use cookies to store sensitive data such as credit card details.

We use cookies to:

• Stay logged in
• Understand how to use the website
• Remember your preferences
• Remember the contents of your shopping cart
• Show ads that are relevant to you

Can I block or disable cookies?
If you want to manage the use of cookies on your devices, you can usually find this option in your browser's settings menu.

5 . Google Analytics and Facebook pixel

Euroheater uses Google Analytics, Google AdWords and Facebook pixel to analyze traffic patterns on the website. These providers use cookies to collect information and prepare reports on website activity and send these reports to us.

When you visit our website, your IP address will be recorded in our visitor statistics. The statistics are used to analyze the use of the website and to improve the quality of the content. The information we receive will be used to advertise targeted marketing.

If you do not wish to be registered by our analysis tools, you can opt out by visiting tools.google.com.

6. Data processors

Euroheater has entered into agreements with the following data processors:

• WeMade AS: Internal hosting/server and operation/maintenance of www.diaproff.no
• Duet Cloud: CRM
• Google: Digital services provider
• Facebook: Digital services provider
• Apsis: Provider of digital services

7. Right to access

You have the right to access the information we store about you. We do not process or store information for longer than necessary or beyond the scope of the law. Please contact us if you have any questions about privacy, or no longer wish to use our services. Requests for deletion will be carried out with regard to all applicable legislative, archiving and correction obligations.

9. Reservations regarding price changes and errors

We strive to provide you with as accurate information as possible at all times. However, we reserve the right to make any errors in the online store, whether they be errors with prices or other circumstances that mean that we cannot deliver according to the information provided on our website. In such situations, you as a customer will be notified of this, as well as any information about what we can offer instead. You will then have the opportunity to accept our new offer with the changes indicated or cancel the order if you wish.