1. General

Euroheater AS's administration is located at Kirkegata 13A, 3264 Larvik, Norway. Our warehouse, store and visiting address is located at Masteveien 8, 1481 Hagan, Norway.
Org. no: 928 989 054. VAT number is NO928989054MVA. 

Euroheater AS takes personal data security seriously and is aware that our digital everyday life constantly challenges us in this area. Therefore, this document provides information about the personal data that is collected and how the personal data is processed, as well as your rights related to the processing of the personal data. We want to assure you that we take your privacy needs seriously, and that all information is used only in accordance with the guidelines set out in this statement.

It should be noted that Euroheater may make changes or updates to this document. Therefore, we recommend that you regularly consult this document to ensure that you are satisfied with any modifications.

By visiting and using this website, you accept the terms and conditions set out below.

2. Registration of personal data

We do not register your personal data through our websites unless you make a purchase, register a user, or have given us your consent to do so.

When you shop at Euroheater, we ask you to provide information such as full name, address, organization number, email, and telephone number. This information is voluntary to provide, but will be necessary to use or order from the website, and is therefore a prerequisite that you provide it if you want to shop with us.

We need the above information to ensure good service, correct handling of the customer relationship, and to be able to contact you if necessary. We are required to store this information in connection with accounting, tax management, and any warranty and return handling. All information you provide is available and can be changed or deleted whenever you wish.

The information related to your account will be stored and processed until you delete the account. If you have not made a purchase, the account will be deleted 12 months after the last activity on the account. If you have orders, the account will be deleted 5 years after the last activity on the account. A notification of deletion is sent to the email address you provided. If you do not provide feedback, the account will be deleted 14 days after the notification is sent.

We may also process personal data related to complaints, claims, including demands, or other matters related to our services.

3. Privacy Policy

Euroheater is committed to keeping your information secure and does not share your personal information with third parties. We have robust security procedures in place to ensure that data stored on our servers is secure.

Euroheater retains personal information only as long as necessary for the stated purposes and in accordance with legal requirements. We are required to retain certain categories of information in connection with accounting and tax management. This information is stored in accordance with current regulations regarding bookkeeping, etc. For security reasons, we also store the IP address used to register the order.

We use the information you provide to offer you a better and more relevant service. It allows us to understand your needs and improve our services.

4. Trade and payment

We use Klarna checkout as payment options. In order for our payment service provider to process your payment, you will be asked to provide credit card and personal information. This information is stored exclusively with our provider and is subject to their privacy policy. We store payment information (but not credit card numbers) only to the extent and for as long as necessary to ensure effective handling of any problems with charging, cancellation of reservation and crediting.

5. Terms of delivery

Euroheater AS ships throughout Norway and Europe. Delivery time may vary depending on your location, but is usually between 2 and 7 business days after registered payment. We reserve the right to longer delivery times during periods of high traffic with us or our transport partner.

Delivery in Norway:
Service packages are delivered to your post office. Posten sends a collection notification by e-mail and you will also receive a collection notification by SMS if you have chosen this in your profile. As a customer, you are obliged to monitor the status of your shipment. Euroheater AS is not responsible for the delivery of notification of arrived package.

If you ask Posten to return the item, and you notify us in advance that you are exercising your right of withdrawal within the deadline, you will only have to pay for the return cost.

If your package is not delivered within the agreed time, you as a customer can set a reasonable additional deadline. If this deadline is exceeded, you can cancel the purchase and get your money back within 14 days.

Delivery in Europe:
Euroheater AS uses UPS for delivery of packages to Europe. The package is delivered to your door, if you are not at home upon delivery this must be agreed with UPS.

6. Complaint and right of withdrawal

All inquiries regarding complaints, damage to goods or errors in delivery must be sent in writing to post@eurohater.no. You will receive a response from one of our case workers as soon as possible. Do not return goods before you have been told to do so by a case worker. In this way, the case is handled as smoothly as possible and without unnecessary return costs. Refunds for withdrawal/complaints that result in credit shall take place within 14 days after receipt of the return shipment.

Right of withdrawal and withdrawal period – general information
The consumer can withdraw from the agreement without giving any reason within 14 days after the seller has fulfilled his obligation to provide information in accordance with the Right of Withdrawal Act, and the item and withdrawal form have been received.

The consumer must notify the seller if the right of withdrawal is used. The deadline is considered met if the notification has been sent before the expiry of the deadline. No formal requirements are set for the notification, but for evidentiary reasons this should be in writing. When the right of withdrawal has been confirmed, use the following information, note that you as the sender are responsible for the return and the return cost. 

Euroheater AS
Masteveien 8,
1481 Hagan, Norway

The Right of Withdrawal Act does not interfere with rights you have under, among other things, the Sales of Goods Act if defects should arise. If you keep the item, you can under certain conditions demand a price reduction, redelivery (new item) or cancel the purchase and get the purchase price back.

If you make use of the right of withdrawal within the deadline, you must have back what you have paid for the item. Before settlement takes place, the item must be sent back to the seller as soon as possible - and within 14 days after notification of use of the right of withdrawal has been given. You must cover return costs yourself, unless the seller has defaulted on the agreement or the seller in accordance with the agreement has delivered a replacement item because the ordered item was not available.

The right of withdrawal presupposes that the item can be returned in substantially the same condition.

The right of withdrawal gives business operators the right to charge the customer if the product has been subjected to a reduction in value as a result of use beyond what is necessary to determine the item's nature, property and/or function. (cf. Ang Angreretten §25).

Complaint – general information
If an error or defect is discovered, the consumer must, within a reasonable time after he or she discovered or should have discovered it, give the seller written notice that he or she will invoke the defect (complaint). The deadline for complaining is nevertheless no shorter than two months from the time the consumer discovered the defect. Complaints must be made no later than two years after the consumer took over the product. If the product or parts of it are intended to last significantly longer with normal use, the deadline for complaining is five years. If the consumer does not complain in time, the right to assert the defect is lost.

A defect that becomes apparent within six months after the consumer assumed the risk for the product (normally the time of delivery) shall be presumed to have existed at the time of the transfer of risk.

If there is a defect in the product, and the consumer has complained within the aforementioned deadlines, the consumer can assert the following:

• Withhold the purchase price
• Under certain conditions, choose between rectification and redelivery
• Demand cancellation of purchase if the defect is not insignificant
• Claim compensation

If the seller's rectification or redelivery will result in the consumer being prevented from using the product for more than one week, the consumer is, under certain conditions, entitled to demand that a replacement item be made available at the seller's expense. As a general rule, the seller is not entitled to make more than two attempts at rectification or redelivery for the same defect.

If you have further questions about the right of withdrawal, the withdrawal deadline, or complaints, you can contact us by e-mail: pot@euroheater.no.